Terms & Conditions

1. Booking & Payment

• A deposit may be required at the time of booking to secure your appointment.
• Full payment is due at the end of your appointment unless otherwise arranged.
• We accept cash, card, Apple Pay, and Google Pay.

2. Cancellation Policy

• Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.
• Late cancellations (less than 24 hours) or no-shows may result in forfeiture of your deposit.
• Repeat no-shows may require full prepayment for future bookings.

3. Rescheduling

You can reschedule your appointment using the link provided in your confirmation email, subject to availability. We recommend giving as much notice as possible.

4. Late Arrivals

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment or adjust the service to fit within the remaining time.

5. Health & Safety

• Please inform us of any allergies or skin conditions before your appointment.
• If you have any infections or conditions affecting your nails, please reschedule until they have healed.
• We maintain strict hygiene standards and sanitise all tools between clients.

6. Aftercare

We will provide aftercare instructions following your appointment. Following these instructions will help your nails last longer and stay healthy. We are not responsible for damage caused by improper aftercare or external factors.

7. Refunds

If you are unhappy with your service, please contact us within 48 hours. We will work with you to resolve any issues. Refunds are issued at our discretion and on a case-by-case basis.

8. Contact

If you have any questions about these terms, please contact us through the booking system or at your next appointment.